iPhone applications

Among the clients I work with, iPhone applications seem to be pitched on a weekly basis. I’m not going to argue the “cool factor” of some of the things that are possible on the iPhone and newer mobile phones in general, especially with the involvement of GPS – have you heard about foursquare? But the question is, does your business need an iPhone application?

A quick way to get an idea of how many of your customers/clients are using an iPhone to engage with your products is to check your website statistics. Most traffic analytics tools, including the free Google Analytics tool, will tell you how many visitors you are receiving from the iPhone/iPod devices. This number doesn’t necessarily represent what percentage of your customers have an iPhone, but it does give you a solid understanding about how many of those customers are actually visiting your website on their iPhone.

If you have a high percentage of iPhone visitors to your website, chances are the decision to develop an iPhone application for your business should be an easy one. The next problem becomes what features to build and who to build with – which I can help with if need be. On the other hand, if you don’t see a high percentage of iPhone traffic to your website, that doesn’t mean you can’t benefit from an iPhone app.

There isn’t any golden formula that will tell you if an iPhone application will be successful for your business or not. But as more mobile networks start supporting the iPhone, it can be safe to assume that the iPhone will become an increasingly common way for your customers to engage with your brand. The possibilities are endless, but they’re effectiveness is limited by how many of your customers will actually use the application, and remember to use it on an ongoing basis. I’ve heard daunting stats claiming that over 50% of iPhone apps are only used once or twice, then uninstalled or forgotten.

I think the safest way for businesses to approach iPhone application development at the present time is in groups. A restaurant shouldn’t build their own app, they should unite with a dozen other restaurants and build one app to serve everyone’s purpose. Remember, to benefit your business it must be useful to the user, and that user doesn’t want to install six separate applications for his six favorite restaurants. Keep it functional and useful, and considering current iPhone trends, more and more people will come knocking…